Shipping & Returns Policy

We maintain a clear shipping and returns policy to guarantee safe delivery and collector satisfaction worldwide. Therefore, this document outlines our processing timelines, shipping methods, and return procedures. Additionally, we update this policy regularly to reflect carrier changes and operational improvements.

Our Shipping and Returns Policy Overview

At Numismatics Shop, we prioritize secure handling and transparent dispatch. Specifically, we dispatch from USA, Turkey, and Belgium to optimize delivery times. Moreover, every shipment includes full tracking and insurance coverage. Consequently, you receive complete visibility throughout the delivery process.

Processing & Dispatch Timelines

We process all orders within 1–3 business days after payment confirmation. Additionally, our team carefully packages each item in archival-grade, tamper-evident materials. Furthermore, we select dispatch origins (USA, Turkey, or Belgium) based on inventory availability and optimal routing. Therefore, your banknotes arrive in pristine condition.

Shipping Methods & Costs

We calculate shipping rates at checkout based on destination, weight, and service level. Specifically, we partner with insured, trackable carriers including USPS, PTT, DHL, FedEx, and regional equivalents. Moreover, expedited shipping remains available where supported. You can review our Terms of Service for additional liability information.

Tracking & Insurance Coverage

We provide tracking numbers for every order via email upon dispatch. Additionally, all shipments carry full insurance up to the declared value. Consequently, claims for lost or damaged packages must reach us within 48 hours of delivery (or estimated delivery date). Furthermore, we actively assist with carrier investigations to resolve issues quickly.

Returns & Exchanges

We accept returns within 5 calendar days of confirmed delivery. Specifically, items must remain in original, unaltered condition with all packaging intact. Therefore, email sales@numismatics.shop with your order number and reason to initiate a return. Moreover, we provide return shipping labels upon approval. Exchanges process subject to inventory availability and may require brief adjustment periods.

Cancellations

We accept cancellation requests within 12 hours of payment. However, once an item enters packaging or dispatch phases, we process cancellations as standard returns. Therefore, contact us immediately if you need to cancel an order.

Refund Processing

We issue refunds to the original payment method within 5–7 business days after receiving and inspecting returned items. Additionally, PayPal/Stripe processing times may vary by bank. Moreover, we notify you via email once we process your refund. You can visit PayPal User Agreement for refund timeline details.

International Shipping Considerations

We ship worldwide and actively comply with international customs regulations. Specifically, we complete all required documentation accurately. However, delivery times vary by destination and customs processing. Therefore, we recommend reviewing your country's import restrictions before ordering. For assistance, contact our customer support team.